Privacy Policy

At Nela Collective (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, Nelapeptides.com.

1. Information We Collect
When you interact with our website, we may collect the following types of information:

a. Information You Provide Directly:

Full name
Email address
Shipping and billing address
Phone number
Order details
Payment method details (processed securely via third-party processors)

b. Automatically Collected Information:

IP address
Browser type and device information
Referral URLs
Cookies and session tracking

2. How We Use Your Information
We use your information for the following purposes:

To process and fulfill your orders
To communicate with you regarding your purchase, payment, or delivery
To provide customer service and respond to inquiries
To detect, investigate, and prevent fraud or unauthorized activity
To comply with legal obligations
To send transactional or system notifications

We do not use your data for unsolicited marketing or share it with third parties for advertising purposes.

3. Sharing of Information
We may share your data only with:

Payment processors to securely process transactions
Shipping carriers to fulfill your orders
Compliance or law enforcement agencies when required by law
Technical service providers who help operate our store (e.g., hosting, email services), bound by confidentiality

We do not sell or rent your personal data to any third party.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption of sensitive information and limiting access to authorized personnel only.

All payments are processed securely through PCI-DSS compliant third-party providers. We do not store full credit card information on our servers.

5. Cookies

We use cookies to improve your browsing experience, manage session information, and support secure checkout. You can disable cookies in your browser settings, but some features of our site may not function properly.

6. Data Retention

We retain your order and account information only as long as necessary to comply with legal obligations and fulfill your purchases. Non-essential information may be anonymized or securely deleted within a reasonable retention period.

7. Your Rights
Depending on your location, you may have the right to:

Request access to the data we hold about you
Request correction or deletion of your personal data
Object to or restrict our processing of your data
Lodge a complaint with a data protection authority

To make a request, email us at: support@nelapeptides.net

8. Children’s Privacy

We do not knowingly collect or process information from individuals under the age of 21. By using our site, you confirm that you meet the age requirement stated in our Terms and Conditions.

9. Research-Only Disclaimer

All products sold on our website are strictly intended for in-vitro laboratory research use only. They are not intended for human or animal consumption, medical use, or any application that may violate applicable laws or regulations.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns regarding this policy, you may contact us at:
Nela Collective
Email: support@nelapeptides.net
Phone: 833-363-5226